Frequently Asked Questions

General

Where can I download your license tools?

Please refer too License Tool Distribution for the latest release.

Can you please provide a combined license file?

When an order is placed (whether through our online store or via an invoice) a new license entitlement for each of the line items is created and assigned to individual accounts within our internal licensing database, these are then processed and a new license file with all of the new entitlements from the order will be automatically signed and issued by our system. As this is an automatic process we are unable to provdie your current and new licenses merged.

If it the entitlement is for the same host as a previous license then you can there are two potential options for using them. The first and most simple is to copy the new .lic file into the same directory as your previous one and restart the license server (or force the license server to re-read the license file).

The second would be to manually combine all of the licenses into a single file. To do so you would have to ensure this combined file has a single HOST and ISV line followed by the individual LICENSE/UPGRADE lines.

For example, two licenses might be

HOST localhost 90b12c9c5223 5053
ISV peregrinel
LICENSE peregrinel yeti_i 2.0 permanent 2 share=h min_timeout=30
        issued=5-jan-2018 _ck=... sig=...
LICENSE peregrinel yeti_r 2.0 permanent 10 share=h min_timeout=30
        issued=5-jan-2018 _ck=... sig=...

and

HOST localhost 90b12c9c5223 5053
ISV peregrinel
UPGRADE peregrinel yeti_i 2.0 3.0 permanent 2 share=h min_timeout=30
        issued=5-jan-2019 _ck=... sig=...
UPGRADE peregrinel yeti_r 2.0 3.0 permanent 10 share=h min_timeout=30
        issued=5-jan-2019 _ck=... sig=...

and merged they would look like

HOST localhost 90b12c9c5223 5053
ISV peregrinel
LICENSE peregrinel yeti_i 2.0 permanent 2 share=h min_timeout=30
        issued=5-jan-2018 _ck=... sig=...
LICENSE peregrinel yeti_r 2.0 permanent 10 share=h min_timeout=30
        issued=5-jan-2018 _ck=... sig=...
UPGRADE peregrinel yeti_i 2.0 3.0 permanent 2 share=h min_timeout=30
        issued=5-jan-2019 _ck=... sig=...
UPGRADE peregrinel yeti_r 2.0 3.0 permanent 10 share=h min_timeout=30
        issued=5-jan-2019 _ck=... sig=...